Returns & Refunds Policy

Plants Refund Policy

We offer a 12-month return policy on our hardy trees and shrubs.

We take every care that our plants are in good condition and true to type. Normally, given appropriate care, they will establish well but occasionally plants do fail. If your plants fail and this is due to climate, soil conditions, incorrect planting, lack of care or other reasons beyond our control we are unable to accept any responsibility. Otherwise, if you are not entirely satisfied with your purchase, we guarantee to replace, free of charge, any hardy trees or shrubs that fail within 12 months of purchase. In the event of a claim, we will require proof of purchase and evidence of plant failure to substantiate the claim. The guarantee does not apply to sale or reduced price items. We’re sorry but we do not accept the return of houseplants, bedding or plants that require indoor care.

The Duchy Nursery Full Afternoon Tea Refunds & Cancellation Policy

A full refund can be provided for an Afternoon Tea booking if cancelled before 48 hours of the date of booking. If amended or cancelled within 48 hours of the booking, unfortunately no refund can be given.

Retail Refunds Policy

We are happy to exchange or issue a credit note for non-plant items within 21 days of purchase on presentation of the original till receipt. Please ensure item(s) are complete, in a saleable condition and in any original packaging. Perishable items are excluded from our returns policy. This does not affect your statutory rights.